{"id":19194,"date":"2016-07-14T11:37:45","date_gmt":"2016-07-14T11:37:45","guid":{"rendered":"https:\/\/www.bombersdv.es\/servicio-tic\/servicio-tic-ayuda\/"},"modified":"2022-11-10T10:06:53","modified_gmt":"2022-11-10T09:06:53","slug":"servicio-tic-ayuda-2","status":"publish","type":"page","link":"https:\/\/www.bombersdv.es\/es\/servicio-tic-ayuda-2\/","title":{"rendered":"Servicio de Sistemas y T.I. &#8211; Ayuda y Soporte"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h2>Ayuda y Soporte<\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#d32f13;--awb-title-font-family:&quot;Raleway&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-title-font-size:20px;--awb-content-font-family:&quot;Raleway&quot;;--awb-content-font-style:normal;--awb-content-font-weight:500;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-19194-1\"><div class=\"fusion-panel panel-default panel-30dd49af88dacfa9a fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_30dd49af88dacfa9a\"><a class=\"active\" aria-expanded=\"true\" aria-controls=\"30dd49af88dacfa9a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-19194-1\" data-target=\"#30dd49af88dacfa9a\" href=\"#30dd49af88dacfa9a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">En el caso de que necesite ayuda o soporte por un tema infom\u00e1tico<\/span><\/a><\/h4><\/div><div id=\"30dd49af88dacfa9a\" class=\"panel-collapse collapse in\" aria-labelledby=\"toggle_30dd49af88dacfa9a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"hijoizqda\">\n<div class=\"control\">\n<p>Existen diversos modos de solicitar ayuda o soporte inform\u00e1tico:<\/p>\n<ul>\n<li>enviando un correo electr\u00f3nico, explicando su incidencia o solicitud explicant la seua incid\u00e8ncia o sol\u00b7licitud, a la siguiente direcci\u00f3n:\n<ul>\n<li><a href=\"mailto:soporte@bombersdv.es\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>soporte@bombersdv.es<\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n<li>accediendo a la aplicaci\u00f3n de incidencias, donde se pueden consultar todas las solicitudes realizadas:\n<ul>\n<li><strong> <a href=\"https:\/\/glpi.bombersdv.es\/\" target=\"_blank\" rel=\"noopener\">https:\/\/glpi.bombersdv.es\/<\/a><\/strong><\/li>\n<\/ul>\n<\/li>\n<li>si tiene alguna pregunta relacionada con la telefon\u00eda o las tabletsllamando a los n\u00fameros de tel\u00e9fono de soporte de nuestro departamento:\n<ul>\n<li>desde un tel\u00e9fono del Consorcio\n<ul>\n<li><strong>7082<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>desde cualquier otro tel\u00e9fono\n<ul>\n<li><strong>963469882<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h3>Manuales<\/h3>\n<\/div><div class=\"fusion-text fusion-text-3\"><ul>\n<li><a href=\"https:\/\/www.bombersdv.es\/es\/portal-de-lempleat\/generador-de-firma-del-consorcio\/\" target=\"_blank\" rel=\"noopener\">Generador de firma para el correo corporativo<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/download\/tutorial-jitsi-consorcio\/\">Tutorial Jitsi Consorcio<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2020\/04\/Manual-Videoconferencias-Jitsi-Meet.pdf\">Manual Videoconferencias Jitsi Meet<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2020\/04\/Manual-Nextcloud-Talk.pdf\">Manual NextCloud Talk<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2021\/07\/instalacion_correo_movil.pdf\">Configuraci\u00f3n correo electr\u00f3nico correo electr\u00f3nico a los dispositivos m\u00f3viles<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2021\/07\/MANUAL-FIRMA-GEXFLOW-MOVIL.pdf\">Manual configuraci\u00f3n Gexflow a los dispositivos m\u00f3viles<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2020\/08\/manual_app_cpbv.pdf\">Manual App CPBV tablets y tel\u00e9fonos Android<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2021\/07\/Manual_OpenSync.pdf\">Manual APP OpenSync Android<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2018\/12\/Transferencia-de-llamada-NEO-4500.pdf\">Transferencia de llamadas con tel\u00e9fono NEO-4500<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2022\/03\/Manual_Libreta_Direcciones_ThunderBird.pdf\">Manual Libreta direcciones sincronizada en Thunderbird<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last fusion-column-no-min-height\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;width:48%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><h3>Listados telef\u00f3nicos<\/h3>\n<\/div><div class=\"fusion-text fusion-text-5\"><ul>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2021\/11\/exteldg041121.pdf\">Oficinas Centrales<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2022\/02\/TELEFONS_PARCS_220222.pdf\">Tel\u00e9fons de parques<\/a><\/li>\n<li><a href=\"https:\/\/www.bombersdv.es\/wp-content\/uploads\/2021\/07\/telefonia_mobil_consorci_010721.pdf\">M\u00f3viles Corporativos Personales<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/pages\/19194"}],"collection":[{"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/comments?post=19194"}],"version-history":[{"count":73,"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/pages\/19194\/revisions"}],"predecessor-version":[{"id":61850,"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/pages\/19194\/revisions\/61850"}],"wp:attachment":[{"href":"https:\/\/www.bombersdv.es\/es\/wp-json\/wp\/v2\/media?parent=19194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}